By checking the Terms & Conditions box, you are acknowledging and agreeing to the following:

  1. Returns will only be made on a case-by-case basis wherein the product is unopened, unaltered, and in original condition. If a return is granted by MAD MAYKER, you are responsible for all freight/shipping costs including any duties and/or taxes that may be applicable. Note, any granted returns will not have the credit card processing fees returned. 

  2. If the product is on backorder or pre-order, the date provided on the product page and/or cart page is an estimated timeline for when product will be available to ship to you and is not guaranteed by that date. MAD MAYKER will update all customer orders that are pending with any available updates that can be provided given the demand for the JESMONITE products in North America. 

  3. Pre-orders and/or backorders cannot be refunded. All backorders and/or pre-orders must be fulfilled once product is ready to be shipped. 

  4. You as the receiver are responsible for any duties and taxes that may be required before release of the product.

  5. Any orders being shipped outside of Canada, may be subjected to duties and taxes based on the destination country customs. These duties and taxes are to be paid by you the customer if applicable.  For more information on customs and duties, please refer to your local/federal customs organization.

  6. All purchases made during any pre-order will be automatically be transacted on your payment method of choice and not refundable. 

  7. Any orders that have selected a warehouse pickup (Ontario & Quebec Canada Residences only), will be contacted to schedule a set date and time for pick-up.

  8. Any pre-orders with an estimated shipment date are estimated. The date of shipment may be earlier or later depending on when product is received in our warehouses. 

If you have any questions or require clarity, please reach out to our sales support team at sales@madmayker.com or via the online chat widget in the bottom right hand corner.