Not totally happy with product. The container used for the hardener is not great. I lost about 8 ounces of the liquid just trying to open the product. So wasteful. The Jesmonite is too thick for detailed molds. Not sure if I will purchase again
We are more than happy to help you troubleshoot, please reach out to sales@madmayker.com if we can assist!
Jesmonite can be used for exceptionally detialed moulds. If your mix is thicker than expected, please double check the proportions, ensure you are measuring the 2.5 : 1 powder to liquid ratio by weight, and not by volume. Some other factors that can impact the thickness are: ambient tempuerature and humidity (we recommend working in a space that is around 21C / 70F and humidity under 50%), air drafts, blending tools, blending time, time between blending and pouring, etc.
We're more than happy to help! Please give us a shout with some more details, and we can assist further.
The pigment of the sample packs isnt mixing well into the jesmonite after using a mixing blade for over 1 minutes. Not sure if the pigment is expired. Had the worst customer service experience after first package went missing at ups and second package was held up by customs and was told that they would graciously cover the customs charge when there shouldnt even be a customs charge for orders under $800.
Hi Ashley,
We're sorry to hear you are having trouble with your pigment. Could you please send us some more details of your mix ratio and pigment addition rate so that we can assist and help you get to the bottom of the issue?
We're sorry that you feel the customer service you received was not adequate. We are truly surprised to hear this, as upon review, it looks like our team did absolutely everything we could. Your first shipment went missing through no fault of ours, we then re-sent it with express shipping. This shipment was, unfortunately randomly selected for additional customs inspection, again beyond our control. When the carrier erronously applied customs fees to the shipment, we reached out to advise you that we paid them for you so that it wouldn't be further delayed while the fees were argued as they shouldn't have been applied for an order under $800, but simply noted that customs fees are outside our control and are normally not something that would be covered.
We take customer service very seriously, and we tried to do everything we could to help through a series of unfortunate events with your shipment, all of which were not within our control. We apologize that our efforts were not well received, and we welcome any feedback on how you think we could have better supported you in this case.
Although this was my first time trying Jesmonite I couldn’t be happier! The possibilities are endless. I can’t wait to continue to learn and create with Jesmonite
Loving the stone look that this product adds to my creations.
I need all of them now
The small is huge! Way bigger than what I thought it would be. But it is very sturdy.
Jesmonite is so high quality. Durable and I am stoked with how white it is on its own.
We're so glad you're enjoying working with Jesmonite! A quick tip to keep in mind - Jesmonite Base is a natural gypsum mineral product, so the shade can vary from batch to batch and with moisture content. Jesmonite White Pigment can be used to create a consistent white colour as needed!
I am very satisfied with the quality of the product and the speed of delivery. I will definitely order from you again
I’ve had the best experience with Mad Mayker. Customer service is very responsive and open to answering technical questions. I live in Brooklyn and it’s super easy and fast to get Jesmonite from this company, not so easy locally. Will definitely continue to shop here even though the shipping can be a little steep!
Thank you so much for the kind words, J!
Happy to have you continue to be a part of our Mayker community! Can't wait to see what you mayke next from beautiful Brooklyn!
Jesmonite Retarder is a great solution for bigger batches or simply for more flowy less air bubbles mixture.
I absolutely love working with this! It's super convenient packing makes it easy to work with. Shipping time was absolutely top notch!
The material itself has always been great, but the packaging is 50/50. I’ve bought multiple times from Mad Mayker (and will continue to do so), but approximately 1/3 of all the liquids I receive have faulty spouts— I’m able to find alternate storage for the liquid once opened, but it’s definitely a nuisance.
Though this is a very rare occurrence, we apologize for the inconvenience and thank you for your feedback. We've followed up with the spout manufacturer for our current batches, and we'll be making further packaging adjustments in the coming months to provide even more flexibility to our maykers!
Have been using Jesmonite for 3 years and have always ordered from mad mayker. They include heat packs in the winter which is great
I absolutely loved the kit! I am in love with Jesmonite way more than using concrete. Customer service with Mad Mayker is also excellent. I will be purchasing the AC730 kit to try.
It’s very hard to get Jemonite and related items here in the USA but I am so happy that I found MadMayker! Although the shipping is not cheap, I can get everything together at the same time. Also it didn’t take long for me to get my shipment! I only wish they have a Los Angeles location so it would be super convenient! For now I will order mine from MadMayket!
It was my first time with Jesmonite, I loved it!
Great quality, super modern look that adds to my work space and it holds my colored chips perfectly.
It could only be better if it had a little window to see contents.
